Shipping Policy

Thank you for visiting and shopping at ​Safe Strings Tennis.

COVID-19 Update:
Our top priority is the health and safety of our employees and customers, so we completely redesigned our production and fulfillment center to comply with government recommended social distancing and PPE guidelines.

What does this mean for you?

• Processing times may be delayed. Generally processing times are within 2-5 business days* although currently those times vary due to the issues relating to COVID-19 and government orders and the impact to our business. Processing times may also be extended during holidays, launches/re-stocks, limited edition releases and promotions.
• We will notify you as soon as your order ships or if we foresee any issues with fulfilling your order.
• You can cancel for a full refund. We have updated our return policy so you can cancel any unshipped order at any time for a full refund.

We appreciate your patience and understanding as we work through this together.

Following are the terms and conditions that constitute our Shipping Policy.

Shipping Policy

On occasion Safe Strings Tennis offers shipping promotions, at which time domestic customers receive free shipping if they spend over a certain amount. These promotions may change periodically. Safe Strings Tennis currently only ships within New South Wales Australia using Australia Post.

Shipping & Handling Charges are as follows:

We are not responsible for any shipping deliveries that may be affected by customs, natural occurrences, transfers from Australia Post to the local carrier in your area or air and ground transportation strikes or delays, nor any extra fees, customs or back end charges once the package has exited our warehouse.

Packages undeliverable by Australia Post and/or their local shipping partners will be cancelled and refunded once received and processed at our warehouse.

Shipment processing time.

All orders are processed within 2-3 business days. Orders are not shipped or delivered on weekends or holidays. If we are experiencing a high volume of orders, shipments may be delayed by a few days. Please allow additional days in transit for delivery. If there will be a significant delay in shipment of your order, we will contact you via email or telephone.

Shipping rates & delivery estimates.

Shipping charges for your order will be calculated and displayed at checkout.

Shipment to P.O. boxes or residential addresses.

Safe Strings Tennis​ ships to addresses within the Australia state of New South Wales ONLY.

Shipment confirmation & order tracking.

You will receive a Shipment Confirmation email once your order has shipped containing your tracking number(s). The tracking number will be active within 24 hours.

Customs, Duties and Taxes.

Safe Strings Tennis​ is not responsible for any customs and taxes applied to your order. All fees imposed during or after shipping are the responsibility of the customer (tariffs, taxes, etc.).

Damages.

Safe Strings Tennis is not liable for any products damaged or lost during shipping. If you received your order damaged, please contact the shipment carrier to file a claim.

Please save all packaging materials and damaged goods before filing a claim.

International Shipping Policy.

We currently do not ship outside New South Wales Australia.

Returns Policy.

Click here to view our ​Return & Refund Policy​.

If anything is unclear or you have more questions feel free to contact us here.

To view our Terms & Conditions click here.

To view our Privacy Policy click here.